Shipping policy
Processing Time
Orders are typically processed within 3–7 business days after payment and product has been has been received by the carrier.
Original artwork, commissioned pieces, and made-to-order items may require additional processing time. If an item requires extra time, the estimated completion date will be communicated before shipment.
Business days do not include weekends or holidays.
Shipping Methods
We ship through trusted carriers such as UPS, USPS, and other reputable shipping providers, depending on the destination and size of your order.
A tracking number will be provided once your order has shipped whenever available.
Domestic Shipping
We ship throughout the United States.
Shipping costs are calculated at checkout based on your location, package size, and selected shipping method unless otherwise stated.
International Shipping
We proudly ship internationally.
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.
Delivery times for international shipments may vary due to customs processing.
Delivery Estimates
Delivery times are estimates only and are not guaranteed.
Once your order has been handed over to the shipping carrier, delivery is subject to the carrier's schedule and may be affected by weather, holidays, customs, or other unforeseen circumstances.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided, Paints by Lex is not responsible for delayed or undelivered packages.
If a package is returned due to an incorrect address, the customer will be responsible for any additional shipping charges required to resend the package.
Lost or Delayed Packages
Once your order has been shipped, responsibility for delivery rests with the shipping carrier.
If your package appears to be delayed or lost, please contact us and we will assist you in filing a claim with the shipping carrier when applicable.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box or tube
- Photos of the shipping label
Please do not discard the packaging until your claim has been reviewed.
Shipping Insurance
Some shipments may include shipping insurance depending on the order and shipping method selected.
If insurance is included, claims for loss or damage will be handled according to the carrier's insurance process.
Order Changes & Cancellations
Because orders begin processing shortly after they are placed, we cannot guarantee changes or cancellations once an order has been submitted.
Please contact us immediately if you need assistance, and we will do our best to accommodate your request.
Contact
If you have any questions about shipping or your order, please contact Paints by Lex using the contact information provided on our website.